Return & Exchange Policy

Effective Date: June 25, 2026

At Kitchora Living, we want you to shop with confidence on kitchoraliving.com. If something is not right with your order, please review the policy below for details about returns and exchanges.

Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must:

  • be unused
  • be unopened or in original unused condition
  • be returned in its original packaging
  • include all original parts, accessories, and inserts
  • not show signs of wear, damage, misuse, or alteration

Items that do not meet these conditions may not be accepted for return.

Exchange Eligibility

We do not offer direct exchanges for customer preference, including requests for a different product, size, style, color, or variation.

However, if an item arrives damaged in transit, defective upon arrival, or incorrect due to our error, please contact us within 7 days of delivery. After review, we may offer a replacement, refund, or another appropriate resolution depending on the situation.

Non-Returnable / Non-Exchangeable Items

The following items are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • used items
  • opened items not in resalable condition
  • items missing original packaging or components
  • clearance or final sale items
  • items marked as non-returnable on the product page

How to Request a Return or Report an Issue

Before sending anything back, please contact us at info@kitchoraliving.com with the following:

  • your order number
  • the item(s) you want to return or the issue you would like us to review
  • the reason for the request
  • clear photos, if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions or next-step guidance if your request is approved.

Please do not send items back without contacting us first.

Return Shipping

Customers are generally responsible for return shipping costs unless:

  • the item arrived damaged
  • the item is defective
  • we shipped the wrong item

If the return request is due to our error or a confirmed product issue, we will work with you on an appropriate solution.

For your protection, we recommend using a trackable shipping service when returning items, as we are not responsible for returns lost in transit.

Inspection and Approval

Once your return is received, we will inspect the item to confirm that it meets the eligibility requirements.

If the return is approved, we will process the next step based on the type of request, such as:

  • refund to the original payment method
  • replacement item shipment

If the returned item does not meet our return conditions, the request may be declined.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@kitchoraliving.com.

To help us resolve the issue quickly, please include:

  • your order number
  • a description of the issue
  • clear photos of the item
  • clear photos of the packaging, if applicable

Once reviewed, we may offer a replacement, refund, or another appropriate resolution.

Replacement Processing for Damaged, Defective, or Incorrect Items

If we approve a replacement for a damaged, defective, or incorrect item, the replacement item will usually be processed after the original item has been reviewed, unless otherwise confirmed by our team.

Replacement processing and delivery times may vary depending on product availability and destination.

Refunds Related to Returns

If a returned item is approved for refund, the refund will be issued to your original payment method.

Please note:

  • original shipping charges are generally non-refundable unless the return is due to our error
  • refund processing times may vary depending on your bank or payment provider
  • it may take several business days for the refund to appear in your account after processing

For more details, please refer to our Refund Policy.

Contact Us

If you have any questions about returns or exchanges, please contact us:

Kitchora Living

Email: info@kitchoraliving.com

Phone: +1 (662) 491 5829

Address: 7079 Will Robbins Hwy, Nettleton, MS 38858 USA

Customer Service Hours: Monday to Friday 9:00AM-5:00PM CT